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Guria Diaries

Cancellation and refunds

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Guria Diaries sells digital products only. These include e-books, printable PDFs, planners, trackers, worksheets, digital guides, and templates for Google Sheets, Notion or Canva. Nothing is posted to you, so there is nothing to send back.

In short

  • If a file is broken, missing or not as described, we fix it or refund you in full.
  • If you paid but received nothing, you get a full refund.
  • If you were charged twice, we refund the extra payment.
  • If you change your mind after receiving the files, there's no refund, because the files stay with you.
  • We never charge a cancellation fee.

Cancelling an order

If you have paid and your files have not reached you yet, write to us. We will cancel the order and refund you in full. Once the files have been delivered, the order can't be cancelled, because a digital file can't be returned.

Change of mind

Each product page shows what you get, the format, what you need to use it, and a preview. Please check it before you buy. We don't give refunds only because you changed your mind after the files reached you.

When we will fix it or refund you

You can choose a working replacement or a full refund if:

  • a file is damaged, won't open, or has pages, tabs or sections missing;
  • the product is clearly different from its description on the product page;
  • you received a different product from the one you paid for;
  • a template link (Google Sheets, Notion or Canva) doesn't work and we can't fix it;
  • you paid but your files did not reach you within 24 hours, and we can't send them;
  • you were charged more than once for the same order.

How to ask

Email komalsah.contact@gmail.com with:

  • your payment ID (it starts with "pay_" and is in your delivery email);
  • the email address you used at checkout;
  • a short note about the problem, with a screenshot if you can.

Please write within 30 days of buying for a file problem. If you never received your files, or you were charged twice, you can write at any time. If you write after 30 days about a file problem, we will still look at it fairly.

What happens next

We confirm we've received your request within 48 hours and give you a reference number. We usually reply with a solution within 3 working days, and we always resolve it within one month.

How refunds are paid

  • Approved refunds go back through Razorpay to the same card, UPI or bank account you paid with.
  • We start the refund within 2 working days of approving it.
  • It usually reaches you in 5–7 working days. Some banks take a little longer.
  • If your payment is more than 6 months old, the money can't go back to the original payment method. In that case we will pay you by bank transfer or UPI to an account in your name that you give us.

Money deducted but no order?

If your payment failed but money left your account, no order was created. Such payments are normally reversed automatically by the payment provider or your bank, usually within 5–7 working days. If it hasn't come back, write to us with the line from your bank statement and we will help you follow it up.

Your legal rights

This policy does not take away any right you have under Indian consumer law, including the Consumer Protection Act, 2019. If the law gives you more, the law applies.